Getting started 7

• Finding your way around Genovo
• Set up your account in less than 15 minutes (Account Owners / Admins ONLY)
• Preloaded report templates / example reports
• Report Section Matrix
• Other Useful Matrices

See all 7 articles

30 day free trial 5

• How does the 30 day free trial work?
• Do I have to provide credit card details to trial Genovo?
• Can I change plan during my trial?
• How do I cancel my subscription during the 30 day free trial period?
• How many times can I trial Genovo?

System requirements 6

• What is the minimum workstation specification for using the Genovo app?
• Which web browsers does Genovo support?
• Can I access Genovo from my iPad or smartphone?
• Will Genovo work on Macs?
• Does Genovo work with Google Docs?

See all 6 articles

Basic account admin 7

• How do I change my password?
• How do I change the username of an account?
• How do I update a user's email address?
• I've forgotten my password. How do I request a new one?
• I've been locked out of my account. What should I do?

See all 7 articles

Your subscription 6

• How do I upgrade or downgrade my plan?
• I want to downgrade but the plan isn't available
• How do I cancel my subscription?
• How long is my data saved for if I cancel my account?
• How do I reactivate my account?

See all 6 articles

Billing 7

• How and when do I pay?
• Are there any set-up fees?
• How do I update my card details?
• Do I have to pay VAT?
• Do you issue refunds for partial months?

See all 7 articles

Manage Users 12

• VIDEO: Manage Users
• How do I manage the users of my account?
• What is the difference between a Writer User and a Reader user?
• What are the different user roles?
• Can an account have multiple Account Admins?

See all 12 articles

Group membership 5

• What is group membership?
• How do I join a group?
• Can I join any group?
• My group isn't in the "select group" drop down. What should I do?
• How do I unlink my account from a group?

Report Types 6

• Overview of the different report types
• How do I write an (annual) review report for an existing client?
• How do I write a Continued Suitability Report for an existing client?
• How do I write a basic fund switch report?
• How do I write a basic suitability report recommending the top-up of an existing investment / pension?

See all 6 articles

The Report Template Library 7

• What is the Report Template Library?
• How do I create a report template?
• How do I edit a report template?
• How do I clone a report template?
• How do I hide a report template?

See all 7 articles

Creating a report 13

• VIDEOS: How to build a report
• How do I create a report for an existing or new client?
• What is the difference between the 3 methods you can use to create a report?
• How do I write a report for joint private clients?
• How do I clone a report?

See all 13 articles

The Report Builder 10

• What is The Report Builder?
• How do I change the order the sections come out in my report?
• How do I remove a section from a report?
• How do I remove the Table of Contents from a report?
• Which products and topics are covered within each section of the report?

See all 10 articles

The section wizards 9

• What is a section wizard?
• Is my work automatically saved as I progress through a section?
• How do I navigate around a section wizard?
• Is it ok to only select the standard Advice Reasons?
• How do I edit an Advice Option / Reason within the step?

See all 9 articles

Specific step info 20

• Changes to the Plan Charges step in readiness for MiFID II
• How is the Aggregated Total Charge calculated in the Plan Charges step?
• How is costs and charges disclosure dealt with in the new Review Report 2.0 and Continued Suitability Report?
• How do I copy the charges from one plan to another within the Plan Charges step?
• New Plan Charges Shortcut - Investment-related charges copied to Plan Charges step

See all 20 articles

The Client Library 5

• What is the Client Library?
• Is there a limit on the number of clients I can store in my Client Library?
• How do I access a client's reports?
• How do I delete a client from the Client Library?
• How do I switch the ownership of a client and their reports to another user within my account?

The Investment Library 11

• VIDEO: The Investment Library
• What is the Investment Library?
• How do I add an investment to the Investment Library?
• How do I clone an existing investment?
• What risk rating should I apply to the investment?

See all 11 articles

The Provider Library 8

• VIDEO: The Provider Library
• What is the Provider Library?
• How do I add a provider to my Provider Library?
• Can I remove the provider logos from my own and / or my users’ reports?
• How do I link a custom provider to a recommendation section?

See all 8 articles

The Report Theme 6

• VIDEO: The Report Theme
• What is the Report Theme?
• How do I select another report theme?
• How do I create and edit my own report theme?
• How do the styles relate to the content generated in my reports?

See all 6 articles

The GUI Theme 5

• VIDEO: The GUI Theme
• What is the GUI Theme?
• How do I change the look of my Graphical User Interface (GUI)?
• Why has the look of my web pages changed since I last logged in?
• Why is GUI Theme greyed out on my dashboard?

The Advice Options & Reasons Library 9

• Video: The Advice Options & Reasons Library
• What is the Advice Options & Reasons Library?
• How do I add a custom Advice Option or Advice Reason to a step?
• How do I add an Advice Reason to an Advice Option?
• How do I hide an Advice Option or Advice Reason?

See all 9 articles

The Report Content Manager 13

• VIDEO: The Report Content Manager
• What is the Report Content Manager?
• What is a snippet?
• How do I edit the content of my report template?
• What is the best way to paste text into the Snippet Editor?

See all 13 articles

Attitude to Risk Profiles 4

• VIDEO: The Attitude to Risk Library
• VIDEO: How to customise your attitude to risk profiles
• How do I customise the attitude to risk profiles used in my reports?
• How do I add an image to my attitude to risk profiles?

General 3

• What is the best way to paste text into the Genovo HTML Editor?
• How do I add an image into my report using the Genovo HTML Editor?
• How do I create a table using the Genovo HTML Editor?

The Word report 15

• How do I add my company logo to my reports?
• How do I include a favicon in the top right hand corner of my reports?
• How do I change how my name and company details are displayed within my reports?
• How do I add a headshot and / or signature image to my reports?
• How can I use a custom report title in my report title page

See all 15 articles

General compliance info 5

• What does the FCA expect from a suitability report?
• Do I need to personalise my reports to ensure they are compliant?
• How signposting can help control the length of your suitability reports
• Has the report been approved by the FCA?
• How does Genovo help you fulfil the FCA’s expectations when recommending replacement business

Intelliflo (iO) 10

• VIDEO: How to set up and use the integration with Intelligent Office
• How do I set up an integration with Intelligent Office (iO)?
• What client-related data is currently available via the iO integration?
• What plan-related data is currently available via the iO integration?
• How do I import a client from iO into Genovo?

See all 10 articles

Xplan 7

• How do I set up an integration with Xplan?
• What client-related data is currently available via the Xplan integration?
• What plan-related data is currently available via the Xplan integration?
• How do I import a client from Xplan into Genovo?
• How do I refresh an integrated client?

See all 7 articles

General 4

• What is your policy on privacy and data protection?
• Are my card details safe?
• Are you GDPR compliant?
• Is my data stored in the EU?