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Basic account admin

How do I change my password?
This is easy. Log into your account, go to account admin > change password. You'll be prompted for your existing password and to re-confirm your new...
Tue, 13 Oct, 2020 at 4:28 PM
How do I update a user's email address?
This is easy. As a user you can view and edit your own email address via account admin>your details.  Account Owners / Admins of a Company Plan can v...
Fri, 14 Sep, 2018 at 2:36 PM
I've forgotten my password. How do I request a new one?
Don't worry this is easily sorted. Go to the login page and click on the forgotten password link under the login button. 1. Enter your email addres...
Thu, 29 Oct, 2020 at 8:16 PM
I've been locked out of my account. What should I do?
Don't panic! This is an automatic security feature of Genovo that gets triggered if a password and/or username is entered incorrectly on more than 5 oc...
Thu, 29 Oct, 2020 at 8:16 PM
What is my user role?
This is easy to find out. Go to account admin > your details. Your user role is shown at the bottom of the page. 
Fri, 14 Sep, 2018 at 2:48 PM
How do I export my own and my client's data out of Genovo?
You can download any data you have saved in your Genovo account about your company, your users and any personal data relating to your clients as a standard C...
Thu, 16 Aug, 2018 at 12:17 PM
What is Two Factor Authentication and how do you activate it for your account?
What is Two Factor Authentication (2FA)? Two-factor authentication (2FA) is a security mechanism designed to add an extra layer of protection to an onli...
Thu, 29 Oct, 2020 at 8:20 PM