Basic account admin

How do I change my password?
This is easy. Log into your account, go to account admin > change password. You'll be prompted for your existing password and to re-confirm your new ...
Tue, 13 Oct, 2020 at 4:28 PM
I've forgotten my password. How do I request a new one?
Don't worry this is easily sorted. Go to the login page and click on the forgotten password link under the login button. 1. Enter your email address...
Thu, 29 Oct, 2020 at 8:16 PM
I've been locked out of my account. What should I do?
Don't panic! This is an automatic security feature of Genovo that gets triggered if a password and/or username is entered incorrectly on more than 5 occ...
Thu, 29 Oct, 2020 at 8:16 PM
What is my user role?
This is easy to find out. Go to account admin > your details. Your user role shows at the bottom. 
Tue, 20 Feb, 2024 at 11:44 AM
How do I activate two-factor authentication (2FA) for my account?
What is Two Factor Authentication (2FA)? Two-factor authentication (2FA) is a security mechanism designed to add an extra layer of protection to an onli...
Tue, 5 Dec, 2023 at 4:55 PM