Basic account admin

How do I change my password?
This is easy. Log into your account, go to Account admin > Change password. You'll be prompted for your current password and to re-confirm your new p...
Fri, 26 Apr, 2024 at 7:33 PM
I've forgotten my password. How do I request a new one?
Don't worry this is easily sorted. Go to the login page and click on the Forgot password link above the login button. 1. Enter your email addre...
Fri, 26 Apr, 2024 at 7:34 PM
I've been locked out of my account. What should I do?
Don't panic! This is an automatic security feature that gets triggered if log in credentials are entered incorrectly on more than five occasions. You...
Fri, 26 Apr, 2024 at 7:34 PM
What is my user role?
This is easy to find out. Go to Account admin > Your details. Your user role shows at the bottom.
Fri, 26 Apr, 2024 at 7:34 PM
How do I export my client's data out of Genovo?
You can download the personal data relating to an individual client (e.g. to fulfil a Subject Access Request) by clicking on the Download client data icon a...
Fri, 26 Apr, 2024 at 7:34 PM
How do I activate two-factor authentication (2FA) for my account?
What is two-factor authentication (2FA)? Two-factor authentication (2FA) is a security mechanism designed to add an extra layer of protection to an onli...
Fri, 26 Apr, 2024 at 7:34 PM