This is easy. Log into your account, go to account admin > change password. You'll be prompted for your existing password and to re-confirm your new...

This is easy. As a user you can view and edit your own email address via account admin>your details.  Account Owners / Admins of a Company Plan can v...

Don't worry this is easily sorted. Go to the login page and click on the forgotten password link under the login button. 1. Enter your email addres...

Don't panic! This is an automatic security feature of Genovo that gets triggered if a password and/or username is entered incorrectly on more than 5 oc...

This is easy to find out. Go to account admin > your details. Your user role is shown at the bottom of the page. 

You can download any data you have saved in your Genovo account about your company, your users and any personal data relating to your clients as a standard C...

What is Two Factor Authentication (2FA)? Two-factor authentication (2FA) is a security mechanism designed to add an extra layer of protection to an onli...