What is two-factor authentication (2FA)?

Two-factor authentication (2FA) is a security mechanism designed to add an extra layer of protection to an online account. It helps keep your data more secure and stop cyber criminals from breaking into your account. We would therefore strongly recommend that you enable it for your account.

The way it works is brilliantly simple. Instead of just providing your username and password to log in (called single-factor authentication), you will also need to enter a single-use, time-restricted code every time you log in. This way, even if your username and password are compromised for whatever reason, access to your account will not be granted without that final 6-digit access code.

How to activate 2FA for your Genovo account

You can activate 2FA for your account via the Account admin dashboard. Simply click on the 2FA icon and you will be directed to a new page where you will prompted to activate 2FA via:

  • An authenticator app; or
  • Email.

We would recommend that you use an authenticator app like Microsoft Authenticator for Android and iOS or Google Authenticator for Android and iOS.

Follow the onscreen instructions to activate 2FA via your preferred method.

How to log in once 2FA is activated for your Genovo account 

Now that 2FA is activated for your account, you will also be prompted to enter a 6-digit code every time you log in.

Once activated, it is simple to deactivate 2FA for your account via Account admin > 2FA. You can also switch between the two different authentication methods easily enough at any time. 

Account Admins of multi-user Company Plans can also mandate 2FA for all of their account's users. They can also deactivate 2FA for another user within their account if, for whatever reason, that user cannot log in.