What is Two Factor Authentication (2FA)?

Two-factor authentication (2FA) is a security mechanism designed to add an extra layer of protection to an online account. It helps keep your data more secure and stop cyber criminals from breaking into your account. We would therefore recommend that you enable it for your account.

The way it works is brilliantly simple. Instead of just providing your username and password to log in (called single-factor authentication), you will also need to enter a single-use, time-restricted code which will be emailed to you each time you log in. This way, even if your username and password are compromised for whatever reason, access to your account will not be granted without that final 6-digit access code, which is only sent to the registered user's email address. 

How to activate 2FA for your Genovo account

You can activate (or deactivate) 2FA for your account via the Account Admin dashboard.

Simply click on the 2 factor icon and you will be directed to a new page where you can activate 2FA for your account by clicking on the enable 2fa button at the bottom of the page.

How to log in once 2FA is activated for your Genovo account 

Now that 2FA is activated for your account, every time that you login to Genovo you will be: 

1) Sent an email that looks something like this; and

2) Prompted to enter the 6 digit verification code included within the email into a 'Verification Code' page with the Genovo app that looks like this....