Basic account admin 7

• How do I change my password?
• How do I update a user's email address?
• I've forgotten my password. How do I request a new one?
• I've been locked out of my account. What should I do?
• What is my user role?

See all 7 articles

Your subscription 6

• How do I upgrade or downgrade my plan?
• I want to downgrade but the plan isn't available
• How do I cancel my subscription?
• How long is my data saved for if I cancel my account?
• How do I reactivate my account?

See all 6 articles

Billing 7

• How and when do I pay?
• Are there any set-up fees?
• How do I update my card details?
• Do I have to pay VAT?
• Do you issue refunds for partial months?

See all 7 articles

Manage Users 12

• VIDEO: Manage Users
• How do I manage the users of my account?
• What is the difference between a Writer User and a Reader user?
• What are the different user roles?
• Can an account have multiple Account Admins?

See all 12 articles

Group membership 5

• What is group membership?
• How do I join a group?
• Can I join any group?
• My group isn't in the "select group" drop down. What should I do?
• How do I unlink my account from a group?