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Account Admin
Basic account admin
5
How do I change my password?
I've forgotten my password. How do I request a new one?
I've been locked out of my account. What should I do?
What is my user role?
What is Two Factor Authentication and how do you activate it for your account?
Your subscription
6
How do I upgrade or downgrade my plan?
I want to downgrade but the plan isn't available
How do I cancel my subscription?
How long is my data saved for if I cancel my account?
How do I reactivate my account?
View all 6
Billing
7
How and when do I pay?
Are there any set-up fees?
How do I update my card details?
Do I have to pay VAT?
Do you issue refunds for partial months?
View all 7
Manage Users
16
VIDEO: Manage Users
How do I manage the users of my account?
How do I update a user's email address?
How do I reset a user's password?
Can I "deactivate" a user?
View all 16
Group membership
5
What is group membership?
How do I join a group?
Can I join any group?
My group isn't in the "select group" drop down. What should I do?
How do I unlink my account from a group?
Help Desk Software
by Freshdesk Support Desk