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01743 730 010
Basic account admin
VIDEO: An overview of Account Admin
How do I change my password?
How do I change the username of an account?
How do I update a user's email address?
I've forgotten my password. How do I request a new one?
See all 8 articles
How do I upgrade or downgrade my plan?
I want to downgrade but the plan isn't available
How do I cancel my subscription?
How long is my data saved for if I cancel my account?
How do I reactivate my account?
See all 6 articles
How and when do I pay?
Are there any set-up fees?
How do I update my card details?
Do I have to pay VAT?
Do you issue refunds for partial months?
See all 7 articles
VIDEO: Manage Users
How do I manage the users of my account?
What are the different user roles?
What is the difference between a Writer and a Reader user?
Can an account have multiple Account Admins?
See all 12 articles
What is group membership?
Can I join any group?
My group isn't in the "select group" drop down. What should I do?
How do I unlink my account from a group?
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