Basic account admin 5

• How do I change my password?
• I've forgotten my password. How do I request a new one?
• I've been locked out of my account. What should I do?
• What is my user role?
• What is Two Factor Authentication and how do you activate it for your account?

Your subscription 6

• How do I upgrade or downgrade my plan?
• I want to downgrade but the plan isn't available
• How do I cancel my subscription?
• How long is my data saved for if I cancel my account?
• How do I reactivate my account?

View all 6

Billing 7

• How and when do I pay?
• Are there any set-up fees?
• How do I update my card details?
• Do I have to pay VAT?
• Do you issue refunds for partial months?

View all 7

Manage Users 16

• VIDEO: Manage Users
• How do I manage the users of my account?
• How do I update a user's email address?
• How do I reset a user's password?
• Can I "deactivate" a user?

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Group membership 5

• What is group membership?
• How do I join a group?
• Can I join any group?
• My group isn't in the "select group" drop down. What should I do?
• How do I unlink my account from a group?