Your subscription

How do I upgrade or downgrade my plan?
The Account Owner of an account can upgrade or downgrade plans at any time. To change your subscription go to account admin > your subscription. Click ch...
Tue, 20 Feb, 2024 at 12:14 PM
I want to downgrade but the plan isn't available
If the plan you wish to downgrade to isn't showing in the Plan drop down menu of change subscription, go to account admin > manage users and delete a...
Tue, 20 Feb, 2024 at 12:15 PM
How do I cancel my subscription?
We're sorry to hear that you're thinking of leaving us. Was it something we did or for that matter didn't do? Please don't hesitate to conta...
Thu, 23 Jan, 2020 at 9:40 PM
How do I reactivate my account?
You can reactivate your account within 30 days of cancelling your subscription. All customisations will be saved for this period. After 30 days have elapsed...
Thu, 23 Jan, 2020 at 9:46 PM
Which plan am I signed up to?
The Account Owner of an account can see which plan they are signed up to via account admin > your subscription.
Wed, 12 Sep, 2018 at 11:34 AM