The Account Owner of an account can upgrade or downgrade plans at any time. To change your subscription go to account admin > your subscription. Select the new plan you require from the drop down menu, click change plan and there you go you've changed your subscription.  


If you are looking to downgrade and the plan you wish to downgrade to isn't showing in the select plan drop down menu, you'll find more info here


Any charge will be automatically prorated to reflect your change of subscription.


If you're upgrading your subscription, a payment will be taken immediately to cover the remainder of the current billing period, and the first regular subscription payment of the new plan will be taken on your next monthly renewal date (usually the same day of the month as your Subscription Start Date).


If you're downgrading your subscription, any credit will be offset against the subscription payment due for the new plan on your next monthly renewal date.


Here's some examples.


Upgrading Your Plan


Subscription Start Date: 1 May 2014


Current Plan: Solo Plan = £45pm.


Current Billing Period: 1 June 2014 to 30 June 2014


Upgrade Date: 15 June 2014


New Plan: Company Plan Mini = £125pm.


15 days of Solo Plan used = £1.50 x 15 = £22.50.


Credit on existing plan = £45 - £22.50 = £22.50.


Payment due on new plan for remaining period = £4.17 x 15 = £62.50.


Prorated amount payable 15 June 2014 = £62.50 - £22.50 = £40.


Next monthly subscription payable 1 July 2014 = £125. 


Downgrade Your Plan


Activation Date: 1 May 2014


Current Plan: Company Plan Mini = £125pm.


Current Billing Period: 1 June 2014 to 30 June 2014


Downgrade Date: 15 June 2014


New Plan: Solo Plan = £45pm.


15 days of Company Plan Mini used = £4.17 x 15 = £62.50.


Credit on existing plan = £125 - £62.50 = £62.50.


Payment due on new plan for remaining period = £1.50 x 15 = £22.50.


Net credit for existing payment period = £62.50 - £22.50 = £40 (to be offset against next subscription payment).


Next monthly subscription payable 1 July 2014 = £45 - £40 = £5.

Following monthly subscription payable 1 August 2014 = £45.