Don't panic! This is an automatic security feature of Genovo that gets triggered if a password and/or username is entered incorrectly on more than 5 occasions.

Your account will be automatically unlocked after 5 minutes after which you can attempt to log back in again or submit a forgotten password request.

If you have forgotten your password, please click on the ‘forgotten password?’ link below the login button on the login page to set a new one.