Don't worry this is easily sorted. Go to the login page and click on the forgotten password link under the login button.


1. Enter your username. This is typically the email address you provided on sign-up.

2. Click request new password.

3. Your password will be reset, and a "Password reset" email containing a new system generated password will be sent to the email address currently registered to your account. This might be the same as your username, but it doesn't have to be.


Please note: For your security, you will be automatically prompted to provide a new password on logging back into Genovo for the first time.