This video walks you through how the Account Owner or Account Admins of a Company Plan can manage their account’s users.

Account Owners or Account Admins can manage their account's users via Account Admin>Manage Users. The Manage Users page provides an overview of your...

A role determines what a Writer User can and cannot do within their account. Depending on the plan you have selected, a user can be assigned one of the follo...

A Writer User can log in to Genovo and write reports for themselves or other users within their account (assuming they’re part of a company plan and share c...

Yes. Within a Company or Group Plan, you can assign the role of Account Admin to multiple users.

The number of users you can add to your account is determined by the plan you've selected, and is restricted to the Writer User Limit of your plan and ...

A welcome email is automatically sent to a new user informing them that you have added them to your account. The email will confirm their username (their em...

It sounds like you've reached the user limit for your existing plan. If you do not have any available Writer and / or Reader users within your acco...

The only reason you wouldn't be able to delete a user is if: 1. The user is the Account Owner (You can edit the name, email address etc, but you ca...

A delete is permanent and cannot be undone. On deleting a user their clients, reports and private customisations will be lost permanently.