Manage Users

How do I reset a user's password?
This is easy. A user can reset the password for their own account by clicking on the Forgot password link at the bottom of the login page. However,...
Fri, 26 Apr, 2024 at 7:36 PM
How do I update a user's email address?
This is easy. As a user you can view and edit your own email address via Account Admin > Your Details.  The Account Owner and Account Admins of multi...
Wed, 21 Feb, 2024 at 4:07 PM
Can I deactivate a user?
Yes. If you do not want a user to be able to access their Genovo account for any reason (e.g. they’ve left the company), you can do this with the click of a...
Fri, 26 Apr, 2024 at 7:36 PM
How do I delete a user and what happens to their data when I do?
An Account Owner or Account Admins can delete a user from their account via Account Admin > Manage Users.   To delete a user, simply click the delet...
Fri, 26 Apr, 2024 at 7:36 PM