Manage Users

How can I see if a user has any active integrations?
Account owners or admins can see at a glance what active integrations the users of their account have. To do this, go to Account Admin > Manage Users. ...
Thu, 14 May, 2026 at 7:35 PM
How do I deactivate 2FA for another user within my account?
Account owners / admins may need to deactivate 2FA for another account user because they cannot (for whatever reason) access their email or authenticator ap...
Thu, 14 May, 2026 at 7:38 PM
How do I reset a user's password?
This is easy. A user can reset the password for their own account by clicking on the Forgot password link at the bottom of the login page. However,...
Fri, 5 Sep, 2025 at 10:42 AM
How do I update a user's email address?
This is easy. As a user you can view and edit your own email address via Account Admin > Your Details.  Account owners and admins can also view and e...
Fri, 5 Sep, 2025 at 10:43 AM
Can I deactivate a user?
Yes. If you do not want a user to be able to access their Genovo account for any reason (e.g. they’ve left the company), Account owners and admins can do th...
Fri, 5 Sep, 2025 at 10:44 AM
How do I delete a user and what happens to their data when I do?
Account owners and admins can delete a user from their account via Account Admin > Manage Users. To delete a user, simply click the delete icon ...
Thu, 14 May, 2026 at 7:39 PM