Billing
You will be prompted to provide your bank card details on sign up. We accept all major credit and debit cards. No payments are made on sign up. The firs...
Wed, 12 Sep, 2018 at 11:35 AM
No. There are no set-up fees or any other hidden costs.
Thu, 16 Aug, 2018 at 12:16 PM
To update your card details, you can: 1. Call us and we will update the details over the phone. 2. Call us and request that we send you an email contai...
Mon, 3 Jun, 2019 at 1:53 PM
Afraid so. VAT at the standard rate will be added to all advertised prices.
Thu, 16 Aug, 2018 at 12:17 PM
No, we're sorry but we cannot issue refunds for partial months. Therefore if you're thinking of cancelling your account, we suggest you do so just...
Wed, 12 Sep, 2018 at 11:36 AM
Please send an email to billing@genovo.co.uk. We try our damndest to answer all messages within the same business day.
Thu, 16 Aug, 2018 at 12:17 PM
The Customer Billing Portal is independent from the Genovo report writing app and requires a separate login. Once set-up, you can log in to your Customer Bi...
Mon, 3 Jun, 2019 at 2:01 PM