How and when do I pay?
You will be prompted to provide your bank card details on sign up. We accept all major credit and debit cards. Once your account is set up, you can swit...
Fri, 26 Apr, 2024 at 7:35 PM
How do I update my card details?
To update your card details, you can: 1. Call us and we will update the details over the phone. 2. Call us and request that we send you an email contai...
Wed, 21 Feb, 2024 at 2:41 PM
Do I have to pay VAT?
Afraid so. VAT at the standard rate will be added to all advertised prices.
Thu, 16 Aug, 2018 at 12:17 PM
Do you issue refunds for partial months?
No, we're sorry but we cannot issue refunds for partial months. Therefore if you're thinking of cancelling your account, we suggest you do so just b...
Fri, 26 Apr, 2024 at 7:35 PM
I have a query about billing or invoicing. What should I do?
Please send an email to We try to answer all messages within the same business day.
Fri, 26 Apr, 2024 at 7:35 PM
What is the Customer Billing Portal?
The Customer Billing Portal is an independent application from the Genovo report writing app and requires a separate login. Once set up, you can log in to y...
Wed, 21 Feb, 2024 at 2:44 PM