Billing

How and when do I pay?
You will be prompted to provide your bank card details on sign up. We accept all major credit and debit cards. No payments are made on sign up. The firs...
Wed, 12 Sep, 2018 at 11:35 AM
Are there any set-up fees?
No. There are no set-up fees or any other hidden costs.
Thu, 16 Aug, 2018 at 12:16 PM
How do I update my card details?
To update your card details, you can: 1. Call us and we will update the details over the phone. 2. Call us and request that we send you an email contai...
Mon, 3 Jun, 2019 at 1:53 PM
Do I have to pay VAT?
Afraid so. VAT at the standard rate will be added to all advertised prices.
Thu, 16 Aug, 2018 at 12:17 PM
Do you issue refunds for partial months?
No, we're sorry but we cannot issue refunds for partial months. Therefore if you're thinking of cancelling your account, we suggest you do so just...
Wed, 12 Sep, 2018 at 11:36 AM
I have a query about billing or invoicing. What should I do?
Please send an email to billing@genovo.co.uk. We try our damndest to answer all messages within the same business day.
Thu, 16 Aug, 2018 at 12:17 PM
What is the Customer Billing Portal?
The Customer Billing Portal is independent from the Genovo report writing app and requires a separate login. Once set-up, you can log in to your Customer Bi...
Mon, 3 Jun, 2019 at 2:01 PM