Billing

How and when do I pay?
You will be prompted to provide your bank card details on sign up. We accept all major credit and debit cards. No payments are made on sign up. The firs...
Wed, 12 Sep, 2018 at 11:35 AM
Are there any set-up fees?
No. There are no set-up fees or any other hidden costs.
Thu, 16 Aug, 2018 at 12:16 PM
How do I update my card details?
You can update your card within your Customer Billing Portal. All invoice emails we send you contain a link to set up or access your Customer Billing Portal...
Wed, 12 Sep, 2018 at 11:32 AM
Do I have to pay VAT?
Afraid so. VAT at the standard rate will be added to all advertised prices.
Thu, 16 Aug, 2018 at 12:17 PM
Do you issue refunds for partial months?
No, we're sorry but we cannot issue refunds for partial months. Therefore if you're thinking of cancelling your account, we suggest you do so just...
Wed, 12 Sep, 2018 at 11:36 AM
I have a query about billing or invoicing. What should I do?
Please send an email to billing@genovo.co.uk. We try our damndest to answer all messages within the same business day.
Thu, 16 Aug, 2018 at 12:17 PM
What is the Customer Billing Portal?
Your Customer Billing Portal allows you to: 1. Update your card details. 2. Update your billing information. 3. View your payment history and download your ...
Thu, 16 Aug, 2018 at 12:17 PM