Absolutely! The FCA's main reservation regarding reports created from templates or by software is the potential lack of personalisation and the amount of generic content that can be included; as this is likely to reduce a customer’s ability to read, consider and understand the recommendations being made.

Genovo has been designed to be client-centric and actively encourages greater personalisation. Users are actively encouraged to add their own client-specific options and reasons. They can even personalise any of the Genovo standard options. There are also numerous free text boxes where the user is prompted to add that extra ‘colour and detail’ that the FCA are always so keen to see in a suitability report.