Account Settings

Overview of Account Settings
The Account settings page is where Account owners and Account admins can choose the preferences and settings that will apply to all users of the account. ...
Thu, 14 May, 2026 at 7:39 PM
How do I mandate 2FA for all account users?
Account Owners or admins can mandate 2FA for all of their account's users via Account admin > Account settings simply by toggling the 'Mandate tw...
Thu, 14 May, 2026 at 7:37 PM
How can I change the number of decimal places % values display to in my reports?
By default, Genovo displays percentage values to 3 decimal places, and monetary values to 2 decimal places.  For percentage values, this means if you en...
Thu, 14 May, 2026 at 7:39 PM
How can I change the trailing zero display for percentage values in my reports?
Within Genovo, monetary and percentage values always display trailing zeros as standard to ensure consistency of output. Monetary values will always di...
Thu, 14 May, 2026 at 7:48 PM
How can I stop blank / empty charges columns being rendered in the Plan Charges tables in my reports?
Within Genovo, to ensure consistency of report output, all four Plan Charges columns (Product, Platform, Adviser and Investment Management) are included as ...
Thu, 14 May, 2026 at 7:49 PM
What is the purpose of the Consolidated Plan Charges section and how do I automatically include it in the main body of the Report Builder?
When this section is included within the main body of the Report Builder, all of the plan charges related text and tables are removed from the individual re...
Thu, 14 May, 2026 at 7:42 PM
How do I hide the Current Plan Charges step in all review sections in ‘no change’ review reports?
As the name suggests, Genovo's Review Report - No Change report type is designed to be used when there has been no change in the client's investment...
Thu, 14 May, 2026 at 7:39 PM
An overview of Predictive Plan Charges
Predictive Plan Charges involves harnessing the power of Genovo's AI Assistant - Gena - to offer up suggested Product, Platform, Adviser and Investment-...
Thu, 14 May, 2026 at 7:44 PM
How do I deactivate the import of a plan’s Current Investment Strategy when the plan is added / updated from a CRM?
Many advice firms use model portfolios as part of their advice proposition. However, when a plan investing in a model portfolio is added into a back office ...
Thu, 14 May, 2026 at 7:40 PM