We think you’ll find Genovo's easy to use, but we do appreciate there’s always a bit of ramp time involved in getting to grips with any new software - we know what it’s like, we’ve been there too!
So to help you on your way, we’ve included extensive hints and tips throughout the Genovo app. Each hint and tip is specifically tailored to the page you're on, and may take the form of further user instruction or a helpful compliance tip. So if you’re ever a bit unsure what to do next, don't panic help is close at hand. Just hover your cursor over the orange question mark / page help icon in the top right hand corner of the page and a hints and tips box will open much like this:
You can also access this Knowledge Base from within the Genovo app. Simply click get help in the top right hand corner (next to log off) and the Knowledge Base will open in a new window.