This is easy. Log into your account, go to Account admin > Change password. You'll be prompted for your current password and to re-confirm your new p...

Don't worry this is easily sorted. Go to the login page and click on the Forgot password link above the login button. 1. Enter your email addre...

Don't panic! This is an automatic security feature that gets triggered if log in credentials are entered incorrectly on more than five occasions. You...

This is easy to find out. Go to Account admin > Your details. Your user role shows at the bottom.

You can download the personal data relating to an individual client (e.g. to fulfil a Subject Access Request) by clicking on the Download client data icon a...

What is two-factor authentication (2FA)? Two-factor authentication (2FA) is a security mechanism designed to add an extra layer of protection to an onli...